1. Scope
This Privacy Policy applies to our websites and services, including onboarding, preview generation, checkout, draft generation, editing, practice tools, gift flows, and shared review links.
2. Information We Collect
We collect information in the following categories:
- Information you provide: names and event details, stories and prompts, style preferences, speech edits, optional feedback, gift recipient information, and support inquiries.
- Transaction information: email address and payment metadata related to checkout and gift purchases. Card data is processed by Stripe and is not stored by us.
- Usage and technical information: page views, interaction events, browser/device metadata, and IP-derived request data used for reliability, analytics, and abuse prevention.
- Session identifiers: an anonymous session id and tool id stored in browser storage to preserve progress.
3. How We Use Information
We use information to:
- Provide, maintain, and improve the service.
- Generate and revise speech content using our AI service providers.
- Process payments, fulfill purchases, manage gift codes, and prevent fraud or abuse.
- Send transactional messages (for example, purchase confirmations and service follow-ups if enabled).
- Measure product performance and marketing effectiveness using analytics and optional advertising pixels.
- Comply with legal obligations and enforce our Terms.
6. Data Retention
We retain data for as long as reasonably necessary to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and business need.
7. Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information.
To submit a request, contact us at help@wordsfrommom.com. We may request verification information before fulfilling requests.
Marketing and analytics technologies from third parties can often be controlled through your browser and platform settings.
8. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No system is completely secure, and we cannot guarantee absolute security.
9. Children
The service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
10. International Data Transfers
We and our service providers may process information in countries other than your own. By using the service, you understand that your information may be transferred to and processed in those locations.
11. Policy Changes
We may update this Privacy Policy from time to time. We will post the updated version with a revised “Last updated” date. Your continued use of the service after updates means you accept the revised policy.
12. Contact Us
For privacy questions or requests, email help@wordsfrommom.com.
See also our Terms of Service and Refund Policy.