1. Refund Guarantee Summary
We offer a 100% money-back guarantee for eligible requests made within 30 calendar days of the original purchase date.
2. Eligible Refund Requests
A request is typically eligible if:
- It is submitted within 30 calendar days of purchase.
- The purchase was made directly through our checkout flow.
- We can locate the transaction details (for example, purchase email and approximate purchase date).
3. Non-Eligible Requests
We may decline refund requests in cases such as:
- Requests made after the 30-day window.
- Confirmed fraudulent activity or abuse of the policy.
- Repeated refund abuse across multiple purchases.
- Transactions not processed through our official checkout.
4. Gift Purchase Rules
- Gift purchases can be refunded within 30 calendar days if the gift code has not been redeemed.
- Once a gift code is redeemed, the purchase is generally not refundable except where required by law.
5. How to Request a Refund
Email help@wordsfrommom.com with:
- The email address used at checkout.
- The purchase date (or best estimate).
- The domain/tool purchased (if known).
- Any relevant Stripe receipt or order details.
6. Refund Processing Timing
If approved, refunds are issued back to the original payment method. Banks and card providers typically post refunds within 5 to 10 business days, but timing can vary by institution.
7. Chargebacks and Abuse
We encourage contacting support first so we can resolve issues quickly. Initiating a chargeback without first contacting support may delay resolution and can affect account or purchase eligibility.
8. Policy Changes
We may update this policy periodically. Updated versions will be posted on this page with a revised “Last updated” date.
9. Contact
For refund questions, email help@wordsfrommom.com.
Additional legal terms are available in our Terms of Service and Privacy Policy.